So I happened to be looking through my blog stats to see which posts are most interesting to you all lately.
One of the stats on the blog is search terms that cause people to end up on my blog. Some of them are amusing, such as “How do I disimpact myself” [ANSWER: You don’t] and “Why do hospitals want JCAHO accreditation anyway?” [ANSWER: It beats the heck out of me, too] I have become one of the de facto resources for people who want to know whether they need antibiotics to treat strep throat and for demonstrating what an infection of lice looks like … which is just wonderful because after I published to the world that my kids just got over lice, the search rank will probably go up even higher and I will soon be known as the Head Louse King.
But I found it most amusing that my blog is the third on the list of Google search terms when someone does a search for “Press Ganey.” The article that pops up is “A Death Knell for Press Ganey” which I wrote in February.
I flipped through the pages of results and happened across a page titled “Press Ganey Reviews.” What the heck, I thought. Let’s see how Press Ganey’s ratings stack up.
According to Press Ganey‘s own ratings scale, it fails. Using ballpark estimates on a 1-5 scale, doctors and hospitals have an average rating of about a 4.3 or so. Drop to the 3.5 range on the 1-5 scale and you’re scraping the bottom of the barrel in the ol’ percentile rankings.
Press Ganey’s rating on a 1-5 scale is a rocking 2.8.
When compared to the scale that Press Ganey uses for hospitals and doctors, Press Ganey’s ratings flunk. And only 33% of employees approve of Press Ganey’s president Robert Rob Draughton. Allegations of nepotism, poor pay, high employee turnover in the comments section of the reviews (.pdf file in case site is removed). One employee stated that “Management does not take feedback.” A company that earns millions of dollars on feedback from other entities doesn’t take feedback on itself?
If Press Ganey were a doctor, it would be out on its ear.
I love irony.